Shipping policy

Shipping Policy

Processing Times

Orders are processed within 2–3 business days. Custom or made-to-order crystal items may require additional processing time.

Shipping Rates

Shipping rates are calculated at checkout based on package weight, destination, and selected shipping method.

Domestic Shipping

We ship within the United States using standard, expedited, and express options. Delivery times vary by carrier but typically range from 3–7 business days for standard shipping.

International Shipping

International shipping is available to select countries. Delivery times vary by destination and customs processing. Customers are responsible for any customs fees, duties, or taxes.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take up to 24 hours to appear.

Packaging

All crystals are packaged with care using protective materials to ensure safe delivery. Fragile items may be double-boxed for added security.

Lost or Delayed Packages

We are not responsible for delays caused by carriers or customs. If your package appears lost, please contact us so we can assist with filing a claim.

Damaged Items

If your order arrives damaged, contact us within 48 hours with photos of the packaging and item. We will work with you to resolve the issue.

Incorrect Address

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error cannot be refunded.