Refund policy

Return and Refund Policy

Returns

Customers may request a return within 14 days of receiving their order. Items must be unused, in their original condition, and in the original packaging. Due to the delicate and unique nature of crystals, any item that shows signs of wear, damage, or alteration may not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including:

Custom-made or personalized crystal pieces
Sale or clearance items
Digital products or downloadable content

Damaged or Incorrect Items

If an item arrives damaged or incorrect, customers should contact customer support within 48 hours of delivery. Photographic evidence of the packaging and the item may be required to process a replacement or refund.

Refunds

Once a returned item is received and inspected, customers will be notified of the approval or denial of their refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

Exchanges

Exchanges are offered for items of equal value, subject to availability. Customers should contact support to initiate an exchange and receive instructions.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on the shop's part, such as receiving a damaged or an incorrect item.