FAQs

Q: Are the stands included with the product?

A: No, unless it is stated in the name or description, the stands are not included. Check the products page for stands that are available for purchase. Stands are occasionally used in photographing the item but are not always included in the purchase price.

Q: How long will it take to fill my order?

A: You can expect your order to be filled within 3-5 business days. Orders received by 11:59 pm EST Saturday can be expected to ship out on Monday. All orders received by Tuesday 11:59 pm EST can be expected to ship out on Thursday. During the holiday season, shipping times may be extended.

Q: Should I upgrade my shipping insurance?

A: For extra protection, we strongly recommend upgrades for high-value purchases.

Q: What is your policy on returns, refunds or replacements?

A: We do not accept returns or refunds.

Q: What happens if my package is lost or stolen?

A: Once an order has been shipped and marked as delivered by the carrier, responsibility has moved to the carrier. We are not responsible for packages that are lost, stolen, delayed, or damaged. Please contact the carrier in question to assist with claims involving lost, stolen or damaged items. We will make every attempt to help you locate the package through the carrier involved but hold no responsibility to replace the item. Please purchase insurance and signature upgrades, if needed.

Q: Do you ship internationally?

A: Yes. We do ship outside the U.S. International buyers are responsible for customs fees. No replacements or refunds for international shipments.

Q: What if there's a mistake with my order?

A. Contact us immediately through the "contact" link provided so we may assist in correcting the mistake.

Q: Do you offer payment plans?

A: We do not offer payment plans directly. Payment plans are available at checkout through your Shopify account or PayPal account.

Additional information:

Shipping timelines provided are estimates and are not guaranteed. Delays caused by the carrier, customs processing, or international transit are outside of our control.

For U.S. orders, up to $100 of carrier insurance may be included. For high-value or international orders, additional shipping insurance is strongly recommended and may be added at checkout.

By completing a purchase, the customer acknowledges and agrees that shipping responsibility transfers to the carrier once the order has been dispatched.

Age Policy: You must be 18+to order or communicate directly with us. If under 18, a parent/guardian must order for you.

Right to Refuse Service: We reserve the right to refuse service for policy violations, fraud, or disrespectful behavior. We enforce this fairly and without discrimination.

Cancellation: We aim to fulfill orders quickly and encourage customers to review their carts carefully before completing checkout. If you placed an order in error, please email us using the "contact" link provided as soon as possible. Cancellation requests must be submitted promptly, and we cannot guarantee cancellations once processing has begun.

If your question is not listed here, please feel free to email your inquiry.